Refunds and cancellations

Effective November 17, 2026

Free trial

New families get 7 days free (one trial per family). We email you a reminder before it ends. If you cancel before the trial ends, you won’t be charged at all. If you don’t, your plan starts and your card is charged on the day the trial ends.

How to cancel

• Online: sign in, go to Account & billing, and choose Cancel subscription. You’ll see one optional offer (like a discount or a month off) next to the cancel button; you’re never required to look at more than that.
• By email: reply to any story email or write to hello@starringtonight.com and say you’d like to cancel. We’ll do it for you.
• When it takes effect: at the end of your current trial or billing period. Stories keep coming until then, and you won’t be charged again. We send a confirmation email.
• Changed your mind? Undo it in Account & billing any time before the period ends.

Money-back guarantee

If Starring Tonight isn’t right for your family, ask within 30 days of your first payment and we’ll refund it in full. No forms and no hard feelings. Just reply to any story email or write to hello@starringtonight.com. We’ll cancel your plan at the same time, unless you tell us you’d like to keep it.

Refunds go back to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.

Yearly plans

We email you before each yearly renewal. If your plan renews and you meant to cancel, tell us within 14 days of the renewal charge and we’ll refund it in full and cancel your plan.

Pausing instead

Going on a trip? Pause stories from your account (billing continues). Need a real break? Choose “Take a month off” on the cancel page to pause both stories and billing for 30 days.

Other situations

• Monthly payments after your first one aren’t refunded for partly used months, but cancelling stops the next charge.
• Switching plans: upgrades and downgrades may be prorated. We show you the amount before you confirm.
• Price changes: we email you at least 30 days before a new price applies to you, so you can cancel first.
• If we ever stop the service, or close your account without cause, we refund any prepaid time you haven’t used.
• A charge you don’t recognize? Please email us before contacting your bank. We can usually sort it out the same day.
• Nothing here limits any refund rights you have under the law where you live. Full details are in our terms of service.

Contact us

hello@starringtonight.com. A real person replies, usually within one business day.