Help
Common questions
When does the story arrive?
Every night at 6:00 PM in your time zone, by email. If it’s not in your inbox, check Promotions or spam, then drag it to your inbox once so the next ones land there.
How do I add something to tonight’s story?
On your account Home, add a special note (a lost tooth, a big game, Grandma visiting). Notes added before 6 AM go into that night’s story.
How do I change favorites or what we’re working on?
Go to My kids. Changes show up in the next story.
Can I re-read old stories?
Yes. Every story is saved in your story library, with favorites, search, and every word your child has learned.
We’re going on vacation. Can we pause?
Yes. On Home, pick a date to pause stories through. To pause billing too, use “Take a month off” on the cancel page.
How do I update my card or see invoices?
In Account & billing. We’ll email you a quick sign-in link first to keep your payment details safe.
How do I cancel?
In Account & billing, choose “Cancel subscription.” It takes one click, and you won’t be charged again. Your story library stays yours.
Is there a password?
No. Use the links in your story emails, or sign in with your email and we’ll send you a link that signs you in.
A story wasn’t right for my child. What do I do?
Tap the thumbs-down in that email, or send us a message below and tell us what happened. The founder reads every one, and we’ll adjust future stories.
Send us a message
A real person (usually our founder) reads every message. Or email hello@starringtonight.com.